Last updated: 20-11-2025

Introduction

Welcome to Furniture World. We are committed to protecting your privacy and handling your personal information in a transparent and lawful manner. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from furnitureworld.co.nz.

This policy is prepared in accordance with the New Zealand Privacy Act 2020 and applies to all users of our website.

Information We Collect

Personal Information
We may collect personal information that you provide directly to us, including but not limited to:
• Name
• Billing and delivery address
• Email address
• Mobile phone number
• Account details if you create an account
• Information provided when you contact us

Transaction Information
We collect information about your interactions with our website, including products viewed, added to cart, or purchased, order history, payment status, and delivery details.

Automatically Collected Information
When you visit our website, we may automatically collect:
• IP address
• Device type and browser
• Pages viewed and time spent on the site
• Referral source
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:
• Process and fulfil orders
• Provide customer support
• Communicate with you about your orders
• Improve our website and services
• Maintain internal business records
• Meet legal and regulatory obligations

SMS and Email Marketing

If you choose to opt in, we may send you marketing communications by SMS and email. These may include promotions, product updates, abandoned cart reminders, and other marketing messages.

We use the Klaviyo application integrated with Shopify to manage SMS and email marketing. When you opt in, your contact details and engagement data may be stored and processed by Klaviyo in accordance with their privacy practices.

Consent and Opt Out
• You will only receive marketing messages if you have given clear consent
• You may unsubscribe from email marketing at any time using the unsubscribe link in our emails
• You may opt out of SMS marketing at any time by following the instructions in the message, such as replying STOP
• Opting out does not affect essential service messages related to your orders

Sharing of Personal Information

We do not sell or rent your personal information. We may share your information with trusted third parties only where necessary, including:
• Shopify and Klaviyo to operate our online store and marketing
• Payment providers and delivery partners
• Professional advisers where required
• Government or regulatory authorities when legally required

All third parties are required to protect your information and use it only for authorised purposes.

Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. While we use secure systems and reputable platforms, no internet transmission is completely secure.

Cookies

We use cookies and similar technologies to operate our website, analyse usage, and support marketing activities. You may manage or disable cookies through your browser settings. Some website features may not function correctly without cookies.

Your Rights Under New Zealand Law

Under the Privacy Act 2020, you have the right to:
• Request access to your personal information
• Request correction of your personal information
• Make a complaint if you believe your privacy rights have been breached

Requests can be made using the contact details below.

Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of our website indicates acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of personal information, please contact us at:

Email: info@furnitureworld.co.nz